For an Aplus store, what must happen before the store can be opened regarding the Designated Manager?

According to Aplus's 2024 Franchise Disclosure Document, before an Aplus store can open, the Designated Manager must attend and successfully complete the initial training program. This training is provided for the Designated Manager and up to two other people at no charge, although the franchisee is responsible for costs related to hotel, travel, and wages for all attendees.

The initial training program for Aplus is comprehensive, consisting of both classroom and hands-on learning. It is conducted primarily at "Sunoco University," located at an affiliate's office outside of Philadelphia, Pennsylvania. The training covers general store management, customer service, merchandise control, bookkeeping, and other subjects related to the operation of a retail convenience store.

This requirement ensures that the Designated Manager is well-prepared to manage the Aplus store effectively from day one. Aplus also reserves the right to modify the length and content of the initial training program based on the experience and skill level of the individuals attending, indicating a degree of flexibility in tailoring the training to specific needs. For multi-unit Aplus franchisees, at least one full-time employee who has successfully completed the required training must be on duty in each store for a minimum of 40 hours per week, further emphasizing the importance of trained personnel in the Aplus system.