Does Aplus provide a representative to assist with the opening of the Franchised Business?
Aplus Franchise · 2024 FDDAnswer from 2024 FDD Document
In conjunction with the beginning of operation of the Franchised Business, Franchisor shall make available to Franchisee one of Franchisor's representatives, experienced in the System, for the purpose of familiarizing Franchisee's staff with the APLUS System and standards, and for the purpose of providing general assistance and guidance in connection with the opening of the Franchised Business. If Franchisee requests additional assistance with respect to the opening or continued operation of the Franchised Business, and should Franchisor deem it necessary and appropriate to comply with such request, Franchisee shall pay Franchisor's then-current standard rates, plus expenses, for such additional assistance. Franchisor may utilize a Designated Service Provider to perform any of its duties under this Section 8.2 and Section 8 generally.
Source: Item 23 — RECEIPT (FDD pages 68–302)
What This Means (2024 FDD)
According to Aplus's 2024 Franchise Disclosure Document, Aplus will provide a representative to assist with the opening of the Franchised Business. Aplus will make available one of its representatives, experienced in the Aplus system, to familiarize the franchisee's staff with the Aplus system and standards. This representative will also provide general assistance and guidance in connection with the opening of the franchised business.
If the franchisee requests additional assistance with the opening or continued operation of the franchised business, and Aplus deems it necessary and appropriate to comply with such request, the franchisee will pay Aplus's then-current standard rates, plus expenses, for such additional assistance. Aplus may utilize a Designated Service Provider to perform any of its duties.
This means that Aplus franchisees can expect to receive on-site support from an Aplus representative when they initially open their business. However, franchisees should be aware that any additional support beyond the initial assistance may incur extra costs at Aplus's standard rates plus expenses. Franchisees should clarify these rates and the scope of initial support with Aplus to budget accordingly.