What hardware and software programs are Aplus franchisees required to purchase and use?
Aplus Franchise · 2024 FDDAnswer from 2024 FDD Document
with all representations made to you.
Computer Systems
You must purchase and use any hardware and software programs we designate, such as our back-office operating system, which is our integrated point-of-sale system, and pay us or a designated third-party a Technology Fee for your use of such systems.
The back office and helpdesk support software systems, licenses and scanning programs must be compatible with our system requirements. Unless we approve your existing equipment, we will provide you with a computer, monitor, printer, and back office handheld scanner.
The monthly fee for use of this back-office support system and license is estimated between $330 and $450 each month. We may permit the use of existing systems and licenses provided they meet our specifications. In such event, we reserve the right to reduce the monthly fee to $150 per month.
To facilitate automated communications, a broadband connection (DSL, Cable, FIOS, or similar connection) is required at your APLUS Store. These connections will be used in conjunction with Sunoco's network security firewall to obtain data neede
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, AND TRAINING (FDD pages 40–47)
What This Means (2024 FDD)
According to Aplus's 2024 Franchise Disclosure Document, franchisees must purchase and use designated hardware and software programs, including an integrated point-of-sale system that functions as the back-office operating system. The back office and helpdesk support software systems, licenses, and scanning programs must be compatible with Aplus's system requirements. Unless existing equipment is approved, Aplus will provide a computer, monitor, printer, and back office handheld scanner.
To facilitate communication, Aplus requires a broadband internet connection (DSL, Cable, FIOS, or similar). This connection is used with Sunoco's network security firewall to obtain data for calculating fees and to provide additional support. Franchisees may also be required to install communications equipment, such as a fax machine, and have email capabilities.
The monthly fee for the back-office support system and license is estimated to be between $330 and $450. However, if Aplus approves the use of existing systems and licenses, the monthly fee may be reduced to $150. Franchisees may also need to enter into ongoing maintenance or support agreements for the computer or software programs, and may periodically be required to update or upgrade hardware and software as deemed necessary by Aplus. The computer system and/or any point-of-sale system must be dedicated to the Aplus business and used for no other purpose, with all sales processed through the approved point-of-sale system.