Does Antioch Pizza Shop provide on-the-job training for Customer Service?
Antioch_Pizza_Shop Franchise · 2025 FDDAnswer from 2025 FDD Document
In addition to the initial training program described above, we will send one or more of our representatives to your Antioch Pizza Shop before and after the opening of the Antioch Pizza Shop
Business to provide on-site training and opening assistance for no additional fee. For the Dine-In Restaurant and Take-Out/Delivery Restaurants, the on-site training and assistance will be provided for up to 3 weeks, for the Express Restaurants the on-site training and assistance will be provided for up to 2 weeks, and for the Food Truck/Trailer franchise the on-site training and assistance will be provided for approximately 1 week. We will determine in our sole discretion how long the on-site training will be conducted. (Franchise Agreement, Section 7(a))
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 29–35)
What This Means (2025 FDD)
Based on the 2025 Franchise Disclosure Document, Antioch Pizza Shop provides on-site training and assistance before and after the opening of the Antioch Pizza Shop Business. For Dine-In and Take-Out/Delivery Restaurants, this on-site training lasts up to 3 weeks. For Express Restaurants, it is up to 2 weeks, and for Food Truck/Trailer franchises, it is approximately 1 week. The specific duration of the on-site training is determined by Antioch Pizza Shop at its sole discretion.
Furthermore, the franchisee and their manager must attend and complete initial training to Antioch Pizza Shop's satisfaction before the business opens. During this training, they will be evaluated on their ability to follow guidelines for operating the business and representing the Antioch Pizza Shop brand. Franchisees and managers must also pass an initial training test upon completion.
The computer system that Antioch Pizza Shop requires franchisees to have is equipped with a Point of Sale (POS) system that can monitor data and expedite customer service. Additionally, Antioch Pizza Shop may provide sales training or printed material to assist franchisees in selling menu items or merchandise. However, the FDD does not explicitly state whether the training includes specific on-the-job training for customer service. A prospective franchisee should confirm with the franchisor whether on-the-job training for customer service is provided.