Are Angry Chickz Inspectors allowed to interview customers?
Angry_Chickz Franchise · 2025 FDDAnswer from 2025 FDD Document
the year(s) requested by Company. Upon Company's request, Franchisee shall also provide Company with copies of signed original sales and use tax forms filed with the applicable Governmental Authority. Company reserves the right to require further information concerning the Franchised Business as Company may from time to time reasonably request.
- 10.2 Inspections. Company, its representatives and/or licensor(s)' (each an "Inspector"), if any, shall have the right to inspect all aspects of the Franchised Business, observe operations, and/or inspect or observe all other aspects of the Franchised Business wherever located, before, during or after business hours, to examine same, confer with Franchisee's employees, inspect the same, and to determine whether the business is being conducted in accordance with this Agreement, the System and the Standards. Inspectors will have the right to interview present and former customers. The Inspectors shall use reasonable efforts to avoid materially disrupting the operation of the Franchised Business. Without limiting Company's rights under other sections of this Agreement, if any inspection reveals a deficiency or unsatisfactory condition under this Agreement, the Standards, System or the Manual(s) (a "Deficiency"), including quality, cleanliness, service, health and safety, and Authorized Products, Company will notify Franchisee in writing of Franchisee's non-compliance and Franchisee shall promptly correct or repair such De
Source: Item 22 — CONTRACTS (FDD page 54)
What This Means (2025 FDD)
According to the 2025 Angry Chickz Franchise Disclosure Document, Angry Chickz's representatives, licensors, or inspectors have the right to inspect all aspects of the franchised business. As part of this inspection, they can observe operations and inspect all aspects of the business, regardless of location, during or after business hours.
Specifically, the inspectors are explicitly granted the right to interview current and former customers. This allows Angry Chickz to gather direct feedback on customer experiences and assess the quality of service provided at the franchise location.
If an inspection reveals any deficiencies, such as issues with quality, cleanliness, service, health and safety, or authorized products, Angry Chickz will notify the franchisee in writing. The franchisee is then required to promptly correct these deficiencies, which may include temporarily closing the business. If a re-inspection is required to confirm that the deficiencies have been addressed, the franchisee will be required to pay Angry Chickz $500 for the re-inspection, in addition to any out-of-pocket expenses, including travel expenses, incurred by the inspector.