Is an Angry Chickz franchisee required to subscribe to a secret shopping service?
Angry_Chickz Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee must subscribe to the secret shopping service Company designates from time to time. Upon request, Franchisee shall pay Company or its designee fees to compensate Company or such designee for providing secret shopper services.
Source: Item 22 — CONTRACTS (FDD page 54)
What This Means (2025 FDD)
According to the 2025 Angry Chickz Franchise Disclosure Document, franchisees are required to subscribe to a secret shopping service that the company designates. This means Angry Chickz can mandate that franchisees use a specific secret shopping service to evaluate their business.
Angry Chickz franchisees are responsible for paying the fees associated with this service. These fees compensate either Angry Chickz or their designated third party for providing the secret shopper services. The FDD does not specify the exact amount of these fees, but it does state that the franchisee is responsible for covering them.
This requirement ensures that Angry Chickz maintains quality control and customer service standards across all franchise locations. By using a secret shopping service, Angry Chickz can identify areas where franchisees may need additional training or support. Prospective franchisees should factor in the ongoing cost of the secret shopping service when evaluating the financial viability of an Angry Chickz franchise.