What is an Angry Chickz franchisee required to do in response to customer inquiries or complaints?

According to Angry Chickz's 2025 Franchise Disclosure Document, franchisees have specific obligations regarding customer interaction. Franchisees must promptly address each customer inquiry or complaint. Furthermore, they are required to resolve all reasonable complaints to ensure customer satisfaction. This indicates that Angry Chickz places a high value on customer service and expects its franchisees to handle customer issues efficiently and effectively.

To further facilitate customer feedback, Angry Chickz may require franchisees to use or display customer comment cards or similar methods for gathering customer input. Franchisees might also need to display email addresses and telephone numbers for customer communication as specified in the operations manual. This allows Angry Chickz to monitor customer satisfaction levels and address any recurring issues across the franchise system.

Additionally, Angry Chickz mandates that franchisees subscribe to a secret shopping service designated by the company. Franchisees are responsible for paying fees to Angry Chickz or its designee to compensate for these secret shopper services. This suggests that Angry Chickz uses secret shoppers to evaluate the customer experience at franchise locations and ensure compliance with brand standards. These measures collectively emphasize the importance of customer service and quality control within the Angry Chickz franchise system.