Is an Angry Chickz franchisee permitted to divert customers from the Franchised Business?
Angry_Chickz Franchise · 2025 FDDAnswer from 2025 FDD Document
THOUT ANY WARRANTIES BY COMPANY OR ITS AFFILIATES, EXPRESS OR IMPLIED, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE AND NON-INFRINGEMENT, BEING EXPRESSLY DISCLAIMED, NOR DO THERE EXIST ANY EXPRESS OR IMPLIED WARRANTIES AS TO THE DESIGN, CONDITION, CAPACITY, PERFORMANCE OR ANY OTHER ASPECT OF SUCH ITEMS OR THEIR MATERIAL OR WORKMANSHIP.**
- 9.4 Customer Reporting; Comment Cards. At Company's request, Franchisee shall use reasonable efforts to secure the names, addresses and other information reasonably required by Company, of Franchisee's customers and, subject to Applicable Law to the contrary, shall allow such information to be used by Company. Franchisee may not divulge such customer names, addresses or other information, with or without remuneration, to any third party, except as required for the operation of the Franchised Business and then only as permitted by Applicable Law. Franchisee shall respond promptly to each customer inquiry or complaint and resolve all reasonable complaints to the customer's satisfaction. Company may require Franchisee to use or display customer comment and other cards (or similar customer comment information), and signs displaying email addresses and telephone numbers in the manner specified in the Manual(s). Franchisee must subscribe to the secret shopping service Company designates from time to time. Upon request, Franchisee shall pay Company or its designee fees to compensate Company or such designee for providing secret shopper services.
ARTICLE 10 REPORTS, BOOKS AND RECORDS, INSPECTIONS
- 10.1 General Reporting. Franchisee shall, in the form and manner specified by Company, submit to Company statistical control forms and such other financial, operational and statistical information as Company may require from time to time (collectively, the "Information") including to: (i) assist Franchisee in the operation of the Franchised Business in accordance with the System; (ii) allow Company to monitor Franchisee's Gross Sales, purchases, costs and expenses; (iii) enable Company to develop chain-wide statistics which may improve bulk purchasing; (iv) assist Company in the development of new Authorized Products or the retirement or removal of existing required or recommended products and/or services offered at the Franchised Business;
Source: Item 22 — CONTRACTS (FDD page 54)
What This Means (2025 FDD)
Based on the 2025 Angry Chickz Franchise Disclosure Document, franchisees are limited regarding customer information and online presence. Specifically, Angry Chickz franchisees must make reasonable efforts to secure customer information if requested by the company and, subject to applicable law, allow the company to use this information. However, franchisees are prohibited from sharing customer information with third parties unless required for the operation of the franchised business and permitted by law. Franchisees must also promptly address customer inquiries and complaints to ensure customer satisfaction.
Furthermore, Angry Chickz franchisees face restrictions on their online activities. They cannot develop, own, or participate in any online medium that uses the Angry Chickz marks or confusingly similar terms without prior written consent from the company. This includes websites, email addresses, social media, and mobile applications. The term "uses or displays" is broadly defined to include any activity that solicits or directs customers to the medium through the use of the marks.
These stipulations ensure that Angry Chickz maintains control over its brand and customer relationships, limiting the franchisee's ability to independently market or direct customers outside of the established franchise system. This protects the brand's uniformity and customer experience but also means franchisees must adhere to the company's marketing and customer management strategies.