To whom can an Angry Chickz franchisee not divulge customer information?
Angry_Chickz Franchise · 2025 FDDAnswer from 2025 FDD Document
- 9.4 Customer Reporting; Comment Cards. At Company's request, Franchisee shall use reasonable efforts to secure the names, addresses and other information reasonably required by Company, of Franchisee's customers and, subject to Applicable Law to the contrary, shall allow such information to be used by Company. Franchisee may not divulge such customer names, addresses or other information, with or without remuneration, to any third party, except as required for the operation of the Franchised Business and then only as permitted by Applicable Law. Franchisee shall respond promptly to each customer inquiry or complaint and resolve all reasonable complaints to the customer's satisfaction. Company may require Franchisee to use or display customer comment and other cards (or similar customer comment information), and signs displaying email addresses and telephone numbers in the manner specified in the Manual(s). Franchisee must subscribe to the secret shopping service Company designates from time to time. Upon request, Franchisee shall pay Company or its designee fees to compensate Company or such designee for providing secret shopper services.
Source: Item 22 — CONTRACTS (FDD page 54)
What This Means (2025 FDD)
According to Angry Chickz's 2025 Franchise Disclosure Document, franchisees are restricted from sharing customer information with third parties. Specifically, an Angry Chickz franchisee cannot divulge customer names, addresses, or other information to any third party, regardless of whether they receive payment for it.
However, there are exceptions to this rule. An Angry Chickz franchisee can share customer information if it is required for the operation of the franchised business and is permitted by applicable law. This suggests that sharing data with necessary service providers or complying with legal requests would be acceptable.
The FDD also states that Angry Chickz may request franchisees to collect customer information for the company's use. Franchisees must also respond to customer inquiries and complaints to ensure customer satisfaction. This shows that Angry Chickz maintains some control over customer data and interactions, while franchisees must adhere to privacy restrictions regarding third-party disclosures.