What customer information is an Angry Chickz franchisee required to secure at the company's request?
Angry_Chickz Franchise · 2025 FDDAnswer from 2025 FDD Document
- 9.4 Customer Reporting; Comment Cards. At Company's request, Franchisee shall use reasonable efforts to secure the names, addresses and other information reasonably required by Company, of Franchisee's customers and, subject to Applicable Law to the contrary, shall allow such information to be used by Company. Franchisee may not divulge such customer names, addresses or other information, with or without remuneration, to any third party, except as required for the operation of the Franchised Business and then only as permitted by Applicable Law. Franchisee shall respond promptly to each customer inquiry or complaint and resolve all reasonable complaints to the customer's satisfaction. Company may require Franchisee to use or display customer comment and other cards (or similar customer comment information), and signs displaying email addresses and telephone numbers in the manner specified in the Manual(s). Franchisee must subscribe to the secret shopping service Company designates from time to time. Upon request, Franchisee shall pay Company or its designee fees to compensate Company or such designee for providing secret shopper services.
Source: Item 22 — CONTRACTS (FDD page 54)
What This Means (2025 FDD)
According to Angry Chickz's 2025 Franchise Disclosure Document, franchisees are required to use reasonable efforts to collect customer information at the company's request. Specifically, Angry Chickz may ask franchisees to secure the names, addresses, and other information from customers that the company reasonably requires. Subject to applicable law, Angry Chickz is allowed to use this information.
The franchisee is prohibited from sharing customer information with any third party, unless it is required for the operation of the franchised business and permitted by law. Franchisees must also promptly address customer inquiries and complaints, resolving reasonable complaints to the customer's satisfaction.
Angry Chickz may also require franchisees to use or display customer comment cards, or similar methods of collecting customer feedback, including displaying email addresses and telephone numbers. Additionally, franchisees must subscribe to a secret shopping service designated by Angry Chickz, and upon request, pay fees to compensate Angry Chickz or its designee for providing these secret shopper services. This allows Angry Chickz to monitor and maintain the quality of service at each location.