What customer information is an Angry Chickz franchisee required to collect and provide to the company?
Angry_Chickz Franchise · 2025 FDDAnswer from 2025 FDD Document
- 9.4 Customer Reporting; Comment Cards. At Company's request, Franchisee shall use reasonable efforts to secure the names, addresses and other information reasonably required by Company, of Franchisee's customers and, subject to Applicable Law to the contrary, shall allow such information to be used by Company. Franchisee may not divulge such customer names, addresses or other information, with or without remuneration, to any third party, except as required for the operation of the Franchised Business and then only as permitted by Applicable Law. Franchisee shall respond promptly to each customer inquiry or complaint and resolve all reasonable complaints to the customer's satisfaction. Company may require Franchisee to use or display customer comment and other cards (or similar customer comment information), and signs displaying email addresses and telephone numbers in the manner specified in the Manual(s). Franchisee must subscribe to the secret shopping service Company designates from time to time. Upon request, Franchisee shall pay Company or its designee fees to compensate Company or such designee for providing secret shopper services.
Source: Item 22 — CONTRACTS (FDD page 54)
What This Means (2025 FDD)
According to Angry Chickz's 2025 Franchise Disclosure Document, franchisees are required to collect and potentially share customer information with the company under certain conditions. Specifically, at Angry Chickz's request, franchisees must use reasonable efforts to obtain customer names, addresses, and other information that the company reasonably requires.
This information collection and potential sharing is subject to applicable laws, meaning that franchisees must comply with privacy regulations and other legal restrictions regarding customer data. While franchisees are obligated to collect this data if requested, they are prohibited from sharing it with any third party, except when necessary for the operation of the franchised business and as permitted by law.
In addition to collecting customer data, Angry Chickz franchisees are also expected to manage customer feedback. Franchisees must promptly address customer inquiries and complaints, striving to resolve issues to the customer's satisfaction. Angry Chickz may also require franchisees to use customer comment cards or similar methods to gather customer feedback, including displaying email addresses and telephone numbers for customer communication as specified in the manuals. Franchisees are also required to subscribe to a secret shopping service designated by Angry Chickz, and upon request, must pay fees to compensate for these services.