Under what conditions will Anago NOT pay the franchisee for regular monthly contract work?

According to Anago's 2025 Franchise Disclosure Document, a Unit Franchisee will not receive C-Fee credits if they choose to stop servicing a client or if the service contract is canceled due to the franchisee's fault. This means that if an Anago franchisee decides they no longer want to service a particular client, or if their poor service leads to the client canceling the contract, they will not receive any credit for the C-Fees (presumably, Customer Fees) they paid related to that client.

This policy incentivizes Anago franchisees to maintain good service and fulfill their contractual obligations. If a franchisee fails to provide adequate service, leading to cancellation, they lose the benefit of the C-Fees paid. This encourages franchisees to prioritize client satisfaction and uphold the Anago brand's reputation.

Furthermore, Anago may elect to procure service to an account the franchisee is currently servicing in order to comply with the account's requirements or if the franchisee is unable or unwilling to provide the services. In this case, the franchisee will be assessed an Operations Fee of $50 plus any labor and materials cost. This highlights the importance of franchisees maintaining consistent and reliable service to avoid penalties and potential loss of accounts.