Under what conditions will Anago not give C-Fee credits?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
days from the date of commencement. Any credit toward additional contract C-Fees is limited to 15% of paid C-Fees calculated for the contract and is at Our sole discretion; provided that You can verify that the contract was canceled through no fault of yours. The difference between the amount You have paid in C-Fees and the amount of credit given will be deemed earned by Us. No C-Fee credits are given if You desire to cease servicing the Client or if the contract is canceled as a direct result of Your Anago Unit Franchise's fault.
- (x) On buildings with varying occupancy levels you will pay a monthly C-Fee based on amount of square footage cleaned.
- (xi) Should an additional Account request an increase in services and the monthly gross billings increase, additional C-Fees may be charged in our sole discretion.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, C-Fee credits are not provided under specific circumstances related to the franchisee's actions or the termination of a client contract. Specifically, Anago will not issue C-Fee credits if a franchisee chooses to stop servicing a client. Additionally, if a contract is canceled due to the direct fault of the Anago Unit Franchise, no C-Fee credits will be given.
This policy means that Anago franchisees bear the risk of losing C-Fee payments if they voluntarily cease providing services or if their actions lead to a client canceling the service contract. This encourages franchisees to maintain good service and client relations to avoid cancellations that would disqualify them from receiving C-Fee credits.
It is important to note that C-Fees are generally non-refundable, but credits may be issued if a client cancels within 180 days of commencement, provided the cancellation is not the franchisee's fault. Any credit is limited to 15% of paid C-Fees and is at Anago's discretion. Franchisees must request any C-Fee credits in writing within 30 days after the termination of an account.