Under what circumstances will Anago NOT pay me for supplies and day porter services?

According to Anago's 2025 Franchise Disclosure Document, there are specific instances where Anago will not provide payment to a franchisee for supplies and day porter services. Anago will not pay for supplies or services not billed by them. Additionally, Anago will not provide payment for missed cleans, missing supplies, or credits deducted by the client.

For a prospective Anago franchisee, this means that meticulous record-keeping and adherence to Anago's billing procedures are crucial. Any deviation from these procedures, such as failing to bill through Anago or not securing proper written authorization from the client (with a copy to Anago) for additional day porter services, could result in non-payment.

Furthermore, franchisees must ensure consistent service quality and accurate supply management to avoid deductions or credits from clients, as these will also lead to non-payment. This underscores the importance of maintaining high standards in service delivery and supply management to ensure proper compensation.