Under what circumstances will an Anago franchisee be charged a Standards Enforcement Fee?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
may, at Our sole discretion, transfer the Account and assess an Account Transfer Fee of $100. If inspections by Our Brand Standards Department show a continued lack of proper service and/or poor quality of service, then We have the right to transfer the Account without notice and assess a $100 Account Transfer Fee. All other transfers will be assessed a $50 Account Transfer Fee.
- (i) Standards Enforcement Fee. If, regardless of discovery through a Client complaint or an Brand Standards Department inspection, a lack of performance is found, We will notify You immediately and You will have 2 hours to respond to the complaint. If We are unable to make contact with You and Our Brand Standards Department must respond to the complaint, a Sta
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, a Standards Enforcement Fee of $50 will be assessed to a franchisee if a lack of performance is discovered, regardless of whether it's through a client complaint or a Brand Standards Department inspection. Anago will immediately notify the franchisee, who then has two hours to respond to the complaint. If Anago is unable to contact the franchisee and the Brand Standards Department has to respond to the complaint, the $50 fee is applied.
Additionally, if a complaint is brought to the franchisee's attention by the Brand Standards Department and the franchisee fails to correct the deficiency to the satisfaction of Anago or the client by the next contractually scheduled visit, the Brand Standards Department will correct the deficiency. In this case, the franchisee will be assessed all costs Anago incurs to correct the complaint, in addition to the initial $50 fee.
This policy highlights the importance of prompt communication and responsiveness to complaints for Anago franchisees. Failing to address issues quickly can lead to additional fees and intervention by the Brand Standards Department, potentially increasing costs for the franchisee. It is important for prospective franchisees to understand these conditions and ensure they have systems in place to address complaints efficiently to avoid incurring these fees.