What must an Anago Subfranchisor do with any written or electronic communication regarding Unit Franchisee complaints or suggestions?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
(e) Subfranchisor shall immediately notify Franchisor of any Client complaint and shall provide a copy of any written complaints.
(k) Operational Suggestions. Subfranchisor is encouraged to submit suggestions in writing to Franchisor for improving elements of the System, such as products, services, equipment, service format, advertising and any other relevant matters, which will be considered by Franchisor when adopting or modifying standards, specifications and procedures for the System. Subfranchisor agrees that any suggestions made by Subfranchisor under this Agreement are the exclusive property of Franchisor. Franchisor has no obligation to use these suggestions and no obligation to provide compensation for any suggestion. Subfranchisor may not use any suggestions inconsistent with his or her obligations under this Agreement without the written consent of Franchisor.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, a Subfranchisor must immediately notify Anago of any client complaint and provide a copy of any written complaints.
Additionally, Anago encourages Subfranchisors to submit suggestions in writing for improving elements of the Anago system. These suggestions can include products, services, equipment, service format, advertising, and any other relevant matters. Anago will consider these suggestions when adopting or modifying standards, specifications, and procedures for the system.
It is important to note that any suggestions made by the Subfranchisor become the exclusive property of Anago, and Anago has no obligation to use the suggestions or provide compensation for them. The Subfranchisor may not use any suggestions inconsistent with their obligations under the Subfranchise Agreement without Anago's written consent.