What is the Anago Subfranchisor required to maintain at all times regarding telephone service?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
- (f) Telephones.
Subfranchisor will at all times:
(i) maintain continuously the number of operating telephone lines and telephone numbers to be used exclusively by Subfranchisor for the operation of Subfranchisor's Subfranchise Business required by Franchisor, with sufficient staff to handle telephone calls in an efficient and courteous manner at all times during business hours; and
(ii) maintain an answering service or voice mail after normal business hours.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, Subfranchisors must adhere to specific requirements regarding telephone service for their Subfranchise Business. Anago requires the Subfranchisor to maintain continuously the number of operating telephone lines and telephone numbers exclusively for their business, as mandated by Anago. These lines must be adequately staffed to handle calls efficiently and courteously during all business hours.
In addition to maintaining adequate telephone lines during business hours, Anago also requires Subfranchisors to maintain an answering service or voice mail system to handle calls received after normal business hours. This ensures that potential customer inquiries and business opportunities are not missed, even when the Subfranchisor's office is closed.
These requirements ensure that Anago Subfranchisors provide accessible and responsive communication channels for both current and prospective clients. By mandating specific telephone service standards, Anago aims to uphold a consistent level of customer service across all its Subfranchise operations. This benefits the Anago brand by ensuring that clients can always reach a representative, contributing to customer satisfaction and business growth.