Is an Anago subfranchisee required to use the computerized NBDS management system?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
You must provide financial and business records and information to us according to reporting formats, methodologies and time schedules that we establish. As part of these record-keeping requirements, you must, at your sole cost and expense, obtain and use the computer hardware and software system (including our proprietary software) as we may designate from time to time in the day-to-day operation of your business. Currently, the minimum hardware and software computer requirements include a minimum of 3 workstations (2.0 GHz dual or quad core processor, 8+ GB of RAM, Windows 11 or newer edition, Mac OS X v13 (Ventura) or newer edition) with Microsoft Office 2019 or newer on each computer, a minimum of 256-500 GB hard drive space and high speed internet, a 2022 iPad Pro (6 th generation for 12.9" or 4th generation for 11") or newer including Apple Pencil (2nd generation) or newer for each sales representative and brand manager (with minimum 126GB or more of storage and 5G LTE (cellular)), and 1 All-In-One color printer with High Volume
Scanning capability. Also, you must utilize our computerized NBDS management systems and accept NBDS (in accordance with the NBDS License Agreement attached as Exhibit D to this Disclosure Document), which may be modified at any time in response to business, operations and marketing conditions. You must enter into any licenses, terms of use and maintenance agreements and pay any license and maintenance fees as we may require. You must replace any such systems when we deem advisable given the age, cost to operate, condition of the system then in use, the thencurrent and anticipated technology, the information then in use with other Subfranchisors of the System, the needs of the System, and any other factors that may be relevant.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 27–36)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, subfranchisees are required to use Anago's computerized NBDS management systems. The FDD specifies that subfranchisees must obtain and use the designated computer hardware and software system, including Anago's proprietary software, for their business operations. This includes utilizing the computerized NBDS management systems and accepting NBDS, which may be modified at any time based on business, operations, and marketing conditions. Subfranchisees must also enter into any required licenses, terms of use, and maintenance agreements, and pay any associated fees.
The NBDS system's main purpose is to keep permanent records of sales transactions at the Anago Subfranchise and to collect and manage information about those transactions. The system collects and generates information such as telemarketing and sales levels, client information, individual sales data, and various financial information. Anago considers this information confidential and will have both electronic and manual access to it without any contractual limitations.
Anago also states that subfranchisees are responsible for replacing these systems when Anago deems it advisable, considering factors like age, operating costs, the system's condition, current and anticipated technology, information shared with other subfranchisees, the needs of the system, and other relevant factors. The initial costs associated with purchasing the computer system range from $15,000 to $25,000. Subfranchisees must also make reasonable upgrades and updates to their computer system at Anago's request and at their own expense, with upgrade costs potentially ranging from $500.00 to $5,000.00.