Does the Anago Software Support Fee include general computer bulletins?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
The Software Support Fee includes technical support directly relating to the Software, updates and fixes approved by the Franchisor, and installation of approved updates, general computer bulletins.
All network and hardware support are billable at our programmer's current rate per hour if the Subfranchisor uses their services.
The software Support fee is subject to change with a 30-day notice.
- (f) Taxes. The Subfranchisor will declare and pay when due all assessments, charges and taxes, including sales, use, excise and property taxes, and penalties and interest with respect to this Agreement, imposed in connection with this Agreement, if any; excluding, however, any taxes based on or measured solely by the Franchisor's net income.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, the Software Support Fee covers technical assistance directly related to the software, franchisor-approved updates and fixes, and the installation of approved updates, including general computer bulletins. This means that Anago subfranchisees will receive support and updates for their software, ensuring it remains functional and secure, as part of the Software Support Fee.
However, the FDD also specifies that network and hardware support are not included in this fee. If a subfranchisee requires network or hardware assistance and uses Anago's programmer services, they will be billed at the programmer's hourly rate. This distinction is important for budgeting and understanding the scope of the Software Support Fee.
It's also important to note that Anago retains the right to modify the Software Support Fee with a 30-day notice. This means that the cost of the support could change during the term of the agreement, and franchisees should be prepared for potential adjustments. Subfranchisees are also responsible for all taxes, assessments, and charges related to the agreement, excluding taxes based solely on Anago's net income.