What does the Anago Software Support Fee include?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
The Software Support Fee includes technical support directly relating to the Software, updates and fixes approved by the Franchisor, and installation of approved updates, general computer bulletins.
All network and hardware support are billable at our programmer's current rate per hour if the Subfranchisor uses their services.
The software Support fee is subject to change with a 30-day notice.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, the Software Support Fee covers specific technical assistance, software improvements, and general computer information. Specifically, it includes technical support directly related to the software, updates and fixes approved by Anago, and the installation of approved updates and general computer bulletins.
For a prospective Anago subfranchisor, this means that the fee ensures they receive ongoing support and improvements to the software they use to manage their business. This support is crucial for maintaining efficient operations and staying up-to-date with the latest technological advancements.
However, it's important to note that not all technical support is included. The FDD specifies that network and hardware support are billable at the programmer's current hourly rate if the subfranchisor uses their services. Additionally, the Software Support Fee is subject to change, provided Anago gives a 30-day notice. Therefore, subfranchisors should budget for potential increases in this fee and be aware of the additional costs for certain types of technical support.