Who is responsible for the expenses associated with Anago's refresher or additional training programs?

According to Anago's 2025 Franchise Disclosure Document, the Subfranchisor is responsible for all expenses associated with refresher or additional training programs. These expenses include the standard rates charged by Anago for the programs, as well as all travel, meals, and lodging costs for the Subfranchisor's attendees. Anago may provide refresher-training programs, seminars, or advanced management training for the Subfranchisor at Anago's principal training facility, and such training may be required at Anago's sole option, but no more than once a year.

Similarly, if a Unit Franchisee receives unsatisfactory inspection reports and fails to promptly remedy the deficiencies, Anago may require the Franchisee and their representatives to attend corrective measures classes as soon as reasonably possible. The Unit Franchisee is solely responsible for all expenses associated with these programs, including the prevailing standard Corrective Measures Fee ($0.00 to $500.00), as set by Anago or its affiliate, and all travel, meals, and lodging costs of the attendees. If the Unit Franchisee fails the Anago Orientation Program or loses an Initial Business Account due to non-performance or client dissatisfaction, they may also be required to attend corrective measures classes in the areas of deficiency, with fees applicable.

This means that as an Anago franchisee, you should budget for ongoing training costs. While the initial orientation program has no additional fee, you are responsible for expenses like transportation, lodging, meals, and wages for your employees attending the initial orientation. Furthermore, if Anago deems it necessary for you or your representatives to attend refresher courses or corrective measure classes, you will bear the full financial burden of these programs. This is a fairly standard practice in franchising, as it ensures franchisees stay up-to-date with brand standards and operational procedures, but it's important to factor these potential costs into your financial planning.