Who is responsible for backing up the data related to the Anago Software?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
- (k) Hardware Requirements. It is the obligation of the Subfranchisor to obtain the computer hardware, workstations, and mobile devices required for the operation of the Software as periodically specified in the Anago Manuals (as defined in the Subfranchise Agreement), the Subfranchise Agreement or otherwise in writing.
Configuration, setup, and all network wiring are the responsibilities of the Subfranchisor.
- (l) Confidentiality. Without limiting any other confidentiality requirements of the Subfranchisor under the Subfranchise Rights Agreement or any other agreement with us, the Subfranchisor agrees not to provide or otherwise make available any portion of the Software, including documentation and machine-readable code, or the Related Materials in any form to any person other than the Subfranchisor's employees with a need to know such information and who are themselves bound to written confidentiality obligations similar to those contained herein.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
Based on the 2025 FDD, Anago subfranchisees are responsible for implementing the necessary safeguards to protect personal information. While the FDD outlines the subfranchisee's responsibility to protect personal information, it does not explicitly state who is responsible for backing up data related to the Anago software.
However, the document does state that the subfranchisee is responsible for obtaining the computer hardware, workstations, and mobile devices required for the operation of the software. This implies that the subfranchisee is also responsible for the data on those devices.
Because the FDD does not directly address data backup responsibilities, prospective Anago franchisees should clarify with Anago who is responsible for backing up data related to the Anago software, including the IGAS, AnagoCloud, and Anago CleanSource programs. Understanding data backup responsibilities is crucial for business continuity and data protection.