What is the required staffing level for handling telephone calls during business hours for an Anago Subfranchise?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
- (f) Telephones.
Subfranchisor will at all times:
(i) maintain continuously the number of operating telephone lines and telephone numbers to be used exclusively by Subfranchisor for the operation of Subfranchisor's Subfranchise Business required by Franchisor, with sufficient staff to handle telephone calls in an efficient and courteous manner at all times during business hours; and
(ii) maintain an answering service or voice mail after normal business hours.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, as a subfranchisor, you must maintain the number of operating telephone lines and telephone numbers required by Anago, used exclusively for your subfranchise business. You must have sufficient staff to handle telephone calls efficiently and courteously during all business hours. After normal business hours, you are required to maintain an answering service or voicemail.
This requirement ensures that Anago subfranchise businesses provide accessible and responsive customer service during business hours. By mandating sufficient staffing for telephone calls, Anago aims to uphold a standard of professionalism and availability, which can impact customer satisfaction and the overall reputation of the Anago brand.
The cost of maintaining adequate phone lines, staffing, and an after-hours answering service or voicemail will be the responsibility of the subfranchisee. This is a crucial operational consideration, as it directly affects the subfranchisee's expenses and staffing decisions. Prospective subfranchisees should factor in these costs when evaluating the financial feasibility of the franchise.