What is the required action for an Anago franchisee to relinquish an additional account?

According to Anago's 2025 Franchise Disclosure Document, if a franchisee voluntarily relinquishes an additional account, they must provide Anago with 10 business days' written notice of their intent to do so. If Anago can transfer the account to another franchisee and the client does not cancel within 60 days after the transfer date, any remaining C-Fee payments will be canceled. Otherwise, the franchisee remains responsible for the C-Fee.

This policy impacts a franchisee's financial obligations when they decide to stop servicing a client. By providing adequate written notice, the franchisee can potentially avoid further C-Fee payments if Anago successfully reassigns the account and the client remains. This incentivizes franchisees to communicate their intentions proactively, allowing Anago to maintain service continuity and minimize disruptions.

However, the cancellation of remaining C-Fee payments is conditional. If Anago cannot find another franchisee to take over the account or if the client cancels within 60 days of the transfer, the original franchisee is still liable for the C-Fee. This condition highlights the importance of the client's satisfaction and the franchisee's initial performance in maintaining the account. Franchisees should carefully consider these factors before deciding to relinquish an account, as they could still be responsible for the fees even after relinquishment.

This policy is relatively specific compared to general franchise practices, as it directly addresses the financial implications of voluntarily relinquishing an account and sets clear conditions for the cancellation of C-Fee payments. Franchisees should be aware of these conditions and ensure they meet the notification requirements to potentially avoid further financial obligations.