What does Anago require regarding the number of telephone lines a Subfranchisor must maintain?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
- (f) Telephones.
Subfranchisor will at all times:
(i) maintain continuously the number of operating telephone lines and telephone numbers to be used exclusively by Subfranchisor for the operation of Subfranchisor's Subfranchise Business required by Franchisor, with sufficient staff to handle telephone calls in an efficient and courteous manner at all times during business hours; and
(ii) maintain an answering service or voice mail after normal business hours.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, Subfranchisors must maintain the number of operating telephone lines and telephone numbers that Anago requires for the Subfranchise Business. These lines must be used exclusively for the business. The Subfranchisor must also have enough staff to handle telephone calls efficiently and courteously during all business hours.
In addition to maintaining adequate telephone service during business hours, Anago also requires Subfranchisors to maintain an answering service or voicemail system to handle calls after normal business hours. This ensures that customer inquiries and business opportunities are not missed, even when the office is closed.
These requirements ensure that Anago Subfranchisors provide accessible and responsive customer service. The specific number of telephone lines required is determined by Anago, so prospective Subfranchisors should clarify these requirements with Anago to ensure they meet the necessary standards.