Does Anago provide software maintenance to the Subfranchisor?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
- (b) Grant of License. During the Term, and subject to the terms of this Agreement, the Franchisor hereby agrees to: (a) grant Subfranchisior access to a Software program currently known as IGAS, an internet-based Software currently known as AnagoCloud, and an internet-based application currently known as Anago CleanSource; (b) furnish Subfranchisior with certain Related Materials (as later defined in this Agreement) in support of the Software; (c) grant the Subfranchisior a nontransferable and nonexclusive license to use the Software and Related Materials which are described pursuant to any Schedule to this Agreement signed by both parties ("Schedule"); and (d) provide Software maintenance, all as described in this Agreement.The term "Software" means the object code version of any proprietary or third-party software to which Franchisor provides Subfranchisor access for use in connection with its Subfranchise Business, including any updates or new versions thereof.
Software does not include source code.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, Anago does provide software maintenance to its Subfranchisors. Specifically, Anago grants Subfranchisors access to software programs like IGAS, AnagoCloud, and Anago CleanSource. As part of the agreement, Anago agrees to provide software maintenance as described in the agreement. The term "Software" includes any updates or new versions of proprietary or third-party software that Anago provides access to for use in connection with the Subfranchise business. However, the software does not include source code.
This arrangement means that Anago Subfranchisors can expect to receive ongoing support and updates for the software systems they use to manage their franchise operations. This support is crucial for ensuring that the software remains functional and up-to-date, which can significantly impact the efficiency and effectiveness of the Subfranchisor's business.
However, Anago does not warrant that the software will be free of defects, meet all of the Subfranchisor's requirements, be compatible with unapproved hardware or third-party software, or be available for uninterrupted use. The Subfranchisor is also responsible for obtaining the necessary computer hardware, workstations, and mobile devices required for the operation of the software. Additionally, Anago may charge a Technology Fee of up to 1.5% of the Subfranchisor's monthly Gross Revenues for the computer system hardware and/or the development, license, and/or use of proprietary or third-party software.