What are the principal functions of the NBDS system for an Anago subfranchise?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
ormation then in use with other Subfranchisors of the System, the needs of the System, and any other factors that may be relevant.
The NBDS System's principal functions are to provide permanent records of sales transactions at your Anago Subfranchise and to collect and manage information about the nature of those transactions. The types of information that it collects and generates are telemarketing and sales levels, client information, individual sales data, and various financial information. This information is considered our Confidential Information. We will have electronic and manual access to the information that the NBDS System generates and there are no contractual limitations on our right to access this information. NBDS is not intended to be an accounting or bookkeeping system. You must obtain your own accounting and or bookkeeping system.
ACS owns the proprietary software or software licenses comprising the NBDS System. The software is sourced and supported through us. We are currently the only approved supplier for the NBDS System. We outsource assistance to Subfranchisors for the installation of the NBDS System.
Compatible equivalent hardware components that perform the same functions exist, but not the software.
You must make reasonable upgrades and updates to your computer system at our request and at your expense. We need not assist you in obtaining your computer hardware, software or related services. Under the NBDS License Agreement, we are contractually required to provide to you maintenance and repairs to the hardware leased from us, if any. You shall pay for the cost of upgrades and updates to all hardware, the cost of which may range from $500.00 to $5,000.00.
The costs associated with purchasing your computer system range from $15,000 to $25,000. There are no contractual limitations on the frequency and cost of upgrading or updating your computer system.
Operating Manual
After you have signed your Anago Subfranchise Rights Agreement and shortly before completing the Anago Training Program, we will loan you a copy of our Subfranchisor Operation Manuals comprised of the Master Franchise Operating Manual which includes Introduction to the Manual, Introduction to the Franchise System, Understanding Franchising, Pre-opening Procedures, Personnel, Franchise Sales Process, Franchise Orientation, Telemarketing, Sales, Bidding, & Estimating, Brand Standards, Marketing, and Management Documents, the IGAS Manual, Unit Franchise Operating Manual which includes Introduction to the Manual, Introduction to the Franchise System, Pre-Opening Procedures, Personnel, Policies & Procedures, Daily Operating Procedures, Floor Care, Safety and Security, Biohazards, Financial Reports, Bidding & Estimating, and Management Documents and Forms, CleanSource® Training Manual, the AnagoCloud Handbook, the Unit Franchise Owner's Guide to Anago Protection+ Disinfection, and the Unit
Franchise Owner's Guide to Electrostatic Spraying. (Section 6.1 of the Subfranchise Rights Agreement) (the "Anago Manuals" or "Manuals"). Our Manuals contain proprietary information and you must keep this information confidential.
The current Manuals consist of a total of 1,113 pages. The Table of Contents for the Manuals is attached to this Disclosure Document as Exhibit G.
Site Selection Methods
You must operate your Anago Subfranchise Rights Business from an office location approved by us (the "Premises"), which office must be within your Area (as defined in Item 12). The Premises must be equipped with a business telephone, computer system with Internet access, facsimile and electronic mail capabilities, and computer software that meets our standards and specifications.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 27–36)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, the NBDS (presumably 'National Business Development System') is primarily used to maintain permanent records of sales transactions and to manage information related to those transactions within an Anago subfranchise. The system collects and generates data on telemarketing and sales levels, client information, individual sales data, and various financial information. Anago considers this information confidential and retains both electronic and manual access to it without contractual limitations.
It is important to note that the NBDS is not intended to function as an accounting or bookkeeping system. Anago subfranchisees are required to obtain their own separate accounting and/or bookkeeping systems. While compatible hardware exists, Anago is the only approved supplier for the NBDS software, and they outsource assistance for its installation. Subfranchisees are responsible for reasonable upgrades and updates to their computer systems at their own expense, which may range from $500.00 to $5,000.00.
Anago also utilizes the NBDS system for billing and collection purposes. As an agent for both the subfranchisee and their unit franchisees, Anago will invoice all customers serviced by them, sending monthly invoices for the first 12 months and potentially indefinitely upon an event of default. Subfranchisees are required to collect and deposit client payments into an Anago Escrow Account, from which Anago will distribute payments less any applicable fees owed under the Subfranchise Rights Agreement. The subfranchisee is responsible for the payment of sales tax, as applicable, and payments will be made from their operating account.