What do the 'Anago Manuals' include?

According to Anago's 2025 Franchise Disclosure Document, the Anago Manuals encompass all manuals produced by ACS, AFI, their affiliates, or for the benefit of Anago and its system. These manuals are loaned to the subfranchisor and include any existing or future revisions, additions, and modifications. The Anago Manuals are considered confidential and include Anago's standards for operating and managing a Unit Franchise, as well as guidelines for advertising and marketing Unit Franchises.

Anago will loan one copy of the Anago Manuals to the subfranchisor, which the subfranchisor is required to provide to its unit franchisees as outlined in the Unit Franchise Agreement. This includes all additions, supplements, improvements, and updates to the Anago Manuals within a reasonable timeframe after Anago adopts them. Subfranchisors and their unit franchisees cannot emulate, edit, or alter the manuals. Subfranchisors must provide each unit franchisee with a copy of the Anago Manuals and all updates at their own expense.

Furthermore, Anago will loan the subfranchisor manuals for the necessary computer operating system (NBDS) used for telemarketing, administration, and field operations. These manuals also cannot be emulated, edited, or altered. The subfranchisor must ensure that all principals, employees, and agents involved with the subfranchise business and having access to the Anago Manuals sign a nondisclosure and noninterference agreement before training or employment. The Anago Manuals and other confidential information remain the sole property of Anago, and the subfranchisor only has the right to possess and use them during the term of the agreement under the specified restrictions.