What does the local Anago office do with service calls from Anago accounts assigned to a franchisee?

According to Anago's 2025 Franchise Disclosure Document, while the franchisee is the primary contact for customer service issues, the local Anago office will also accept service calls from Anago accounts assigned to the franchisee. The local office is responsible for relaying these service calls to the franchisee in a timely manner. This ensures that all service-related issues are addressed promptly and efficiently.

This system provides a safety net for franchisees, ensuring that no customer complaints or requests are missed, even if the franchisee is temporarily unavailable. The local Anago office acts as a backup, ensuring that customer service remains consistent and reliable. This can be particularly beneficial for new franchisees who are still learning the ropes and may not yet have established a robust customer service system of their own.

By having the local office handle the initial intake of service calls, Anago maintains a level of quality control and brand consistency. This allows Anago to monitor the types of issues being reported and ensure that franchisees are addressing them effectively. This dual-contact approach aims to enhance customer satisfaction and protect Anago's brand reputation.