Will the Anago local office relay service calls from Anago accounts assigned to a franchisee?

According to Anago's 2025 Franchise Disclosure Document, the local Anago office will accept service calls from Anago accounts assigned to a franchisee and relay these service calls to the franchisee in a timely manner. This means that while the franchisee is the primary contact for customer service issues, the local office provides a backup system for receiving and forwarding service requests.

This service can be beneficial for Anago franchisees as it ensures that customer issues are addressed promptly, even if the franchisee is temporarily unavailable. It also provides a level of support and coordination between the franchisee and the franchisor, potentially improving customer satisfaction and retention. The franchisee, however, remains the primary point of contact and is ultimately responsible for resolving the issues.

This type of support is fairly common in franchising, where franchisors often provide various forms of assistance to franchisees to help them manage their businesses effectively and maintain brand standards. The 'telephone hotline' mentioned in the FDD for informational assistance and emergencies further exemplifies Anago's commitment to supporting its franchisees and clients.