Will Anago loan the Subfranchisor manuals for the necessary computer operating system (NBDS) for telemarketing, administration, and field operations?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisor will also loan to Subfranchisor one set of manuals (and all additions, supplements, improvements and updates to the manuals within a reasonable time after the same are adopted by Franchisor) of the necessary computer operating system (NBDS) for telemarketing, administration, and field operations. These manuals cannot be emulated, edited or altered in whole or in part by Subfranchisor or its Unit Franchisees.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, Anago will loan the Subfranchisor one set of manuals for the necessary computer operating system (NBDS) for telemarketing, administration, and field operations. These manuals will also include any additions, supplements, improvements, and updates within a reasonable time after they are adopted by Anago.
However, the manuals cannot be emulated, edited, or altered in whole or in part by the Subfranchisor or its Unit Franchisees. The Subfranchisor is also required to use the computer hardware and software system designated by Anago at their sole cost and expense.
Subfranchisors must also provide financial and business records and other information to Anago according to reporting formats, methodologies, and time schedules that Anago establishes. The Subfranchisor must also enter into any software licenses, terms of use, and software maintenance agreements and pay any license and maintenance fees required by Anago or its Affiliates.