Is the initial fee for an Anago franchise refundable?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
C-Fees are non-refundable.
However, credits for C-Fee payments will be made if the Client cancels the services contract within 180 days from the date of commencement.
Any credit toward additional contract C-Fees is limited to 15% of paid C-Fees calculated for the contract and is at Our sole discretion; provided that You can verify that the contract was canceled through no fault of yours.
The difference between the amount You have paid in C-Fees and the amount of credit given will be deemed earned by Us.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, the C-Fees associated with additional accounts are generally non-refundable. However, there are specific circumstances where credits may be applied. If a client cancels their service contract within 180 days of commencement through no fault of the franchisee, a credit towards additional contract C-Fees may be issued, but this credit is limited to 15% of the C-Fees paid for that contract and is at Anago's sole discretion. The difference between the amount paid in C-Fees and the credit given is deemed earned by Anago.
Additionally, the document states that if a franchisee declines all initial business offered during the initial offering period, Anago has the right to terminate the agreement. If Anago terminates the agreement in this situation, they will keep all fees paid, but if a portion of the initial fee was financed, the unpaid portion will be forgiven.
Prospective franchisees should be aware that while the initial C-Fees are generally non-refundable, there are limited scenarios where credits or forgiveness of financed amounts may apply. It is important to understand the conditions under which these credits or waivers are granted and to carefully consider the implications of declining initial business offers.