What may Anago do if a franchisee receives an unusually high number of complaints from clients and continuing education is recommended?

According to Anago's 2025 Franchise Disclosure Document, if a franchisee receives an unusually high number of complaints from clients and continuing education is recommended by the Regional Office, Anago may suspend all further business offerings to the franchisee. This action will remain in effect until Anago is satisfied that the deficiencies have been corrected.

This provision in the franchise agreement serves as a mechanism for Anago to maintain its brand standards and protect its reputation. By addressing the root causes of client complaints through continuing education and, if necessary, suspending business offerings, Anago aims to ensure that franchisees meet the required service levels.

For a prospective franchisee, this highlights the importance of providing quality service and addressing client concerns promptly. Failure to do so can lead to business disruptions and potential loss of income. Franchisees should view continuing education as an opportunity to improve their skills and maintain a positive relationship with Anago and their clients.