What happens during Anago's quality control visits to the buildings cleaned by the franchisee?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
s. You will maintain a Current Client list containing each Client's name, address, telephone number and zip/postal code and supply a copy of the list to Us on a quarterly basis. You must participate in any process We develop to record all Client information. We own all Client lists of
Your Unit Franchise. This list is Our Confidential Information and will not be disclosed by You to any third party.
SECTION 4.9 INSPECTIONS.
You understand and agree that for the protection of the System and Proprietary Marks that quality control is necessary to ensure we and all our Franchisees not only continue growing but deliver the best quality of service. Therefore, You will permit Us and/or Our representatives to enter Your Premises or buildings where You are providing services at any time for purposes of conducting inspections. You will cooperate fully with Us and/or Our representatives in inspections by rendering assistance as we or they reasonably request and by permitting us or them, at our or their option, to observe how You are rendering the services, to confer with Clients and Your employees (provided, however, that if We notice any deficiencies in Your employees' performance, We will notify You of the deficiencies and You, in turn, will correct such deficiencies as described below). We may also remove samples of any products, supplies and materials in amounts reasonably necessary to return to Our office for inspection and record-keeping. The inspections may be conducted without notice at any time. The inspections will be performed in a manner that minimizes interference with the operation of the Anago Unit Franchise. We may videotape the inspections. Upon notice from Us, and without limiting Our other rights under this Agreement, You will take all steps necessary to correct immediately any deficiencies detected during inspections, including immediately stopping use of any equipment, advertising, materials, products, supplies or other items that do not conform to Our then-current requirements. If You fail or refuse to correct any deficiency, We have the right, without You claiming to the contrary, to enter Your Premises or office without being guilty of trespass or any other tort, for the purposes of making or causing to be made all corrections as required, at Your expense, payable by You upon demand.
SECTION 4.10 NOTICES TO US.
- (a) You must notify Our local office of any Anago Client complaint within 2 hours of actual receipt of the complaint.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, quality control inspections are conducted to ensure the best quality of service. Anago or its representatives are permitted to enter the franchisee's premises or buildings where services are being provided at any time to conduct these inspections. The franchisee is expected to fully cooperate with Anago during these inspections, offering assistance as requested, allowing observation of service delivery, and permitting conferences with clients and employees.
During the inspection, Anago may remove samples of products, supplies, and materials for inspection and record-keeping. These inspections can occur without prior notice and will be performed to minimize interference with the Anago Unit Franchise's operations. Anago also reserves the right to videotape these inspections.
If any deficiencies are found during the inspections, the franchisee is required to take immediate steps to correct them, including ceasing the use of any non-conforming equipment, advertising, materials, products, or supplies. Should the franchisee fail to correct these deficiencies, Anago has the right to enter the franchisee's premises to make the necessary corrections at the franchisee's expense, which is payable upon demand. These measures are in place to protect Anago's system, proprietary marks, and overall quality standards.
If Anago franchisees receive unsatisfactory inspection reports and do not promptly fix the issues, Anago may require the franchisee and their representatives to attend refresher corrective classes. The franchisee is responsible for all expenses linked to these programs, including the standard Corrective Measures Fee, which ranges from $0.00 to $500.00, as determined by Anago. The franchisee must also cover all travel, meals, and lodging costs for those attending the classes.