What happens if an Anago franchisee fails the Anago Orientation Program?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
If You fail the Anago Orientation Program, You must attend corrective measures classes in the areas the Orientation Officer feels are necessary for You to successfully complete the Anago Orientation Program.
- (o) Corrective Measures Fees. If You receive unsatisfactory inspection reports from Us and fail to promptly remedy the deficiencies, We may require You and Your representatives to attend refresher corrective measures classes as soon as reasonably possible.
You are solely responsible for all expenses associated with these programs including Our then prevailing standard Corrective Measures Fee ($0.00 to $500.00, as set by Us or Our Affiliate).
- (a) Offering Period of Initial Business. We will offer to You Accounts generating Gross Monthly Billing under the Program You select in Subsection 3.1(a) within the time period described, after the conditions described below have been satisfied. These Accounts will not be offered nor will the Initial Offering Period begin until You have satisfied the following conditions:
- (i) You have successfully completed the Anago Orientation Program having obtained an 85% or better on the business operations examination.
Illustration 1
- (v) If You lose an Initial Account or an Initial Account transfer for the following reasons:
- (a) Your poor service; or
- (b) The Client's dissatisfaction;
within the first year of the contract's Term, We will replace the remaining portion of this Account with another Account or combination of Accounts equal to the remaining portion of the annual amount in the same manner as described in paragraph (i) and Illustration 1 provided, You attend and successfully complete Corrective Measures classes (fees from $0 - $500 apply) and have been certified by Our Orientation Officer as qualified to resume normal Unit Franchise operations. Upon notification by Us of Your requirement to attend Corrective Measures classes, Your Initial Offering Period, if still in effect, will be suspended until You have been certified by Our Orientation Officer as qualified to resume normal Unit Franchise operation. There is no specific time period in which We are obligated to offer this replacement business.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, if a franchisee fails the Anago Orientation Program, they must attend corrective measures classes. These classes will focus on the areas that the Orientation Officer deems necessary for the franchisee to successfully complete the Anago Orientation Program.
The franchisee is responsible for all expenses associated with these corrective measures classes. This includes the standard orientation fee charged for the programs, as well as all travel, meals, and lodging costs for the attendee. The FDD also states that to receive the offering of initial business, the franchisee must obtain an 85% or better on the business operations examination.
Furthermore, if a franchisee loses an initial account or an initial account transfer due to poor service or client dissatisfaction within the first year of the contract, Anago will replace the remaining portion of the account with another account, provided the franchisee attends and successfully completes Corrective Measures classes (with fees ranging from $0 to $500) and is certified by the Orientation Officer as qualified to resume normal operations. During the period from notification of the requirement to attend corrective classes until certification, the franchisee's Initial Offering Period, if still in effect, will be suspended.
It is important for prospective Anago franchisees to understand the requirements and potential costs associated with the orientation program and corrective measures. Failing to meet the standards set by Anago can lead to additional expenses and a temporary suspension of business offerings.