How does the Anago franchisor's business experience (Item 2) contribute to the development and improvement of the franchise system and its operations?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
[Item 2: BUSINESS EXPERIENCE]
Jay Benge; Chief Operating Officer
Mr. Benge joined AFI in September of 2023 as Chief Operating Officer. Prior to joining Anago, he held leadership roles at Theory Wellness as their Executive Vice President from August 2022 to June 2023. At SunFlora, he was President of Franchise Systems from July 2020 to February 2021 when he was promoted to President and served in that role until July 2022. From July 2008 to July 2020, he held several leadership roles at Jackson Hewitt, most notably as their VP of Development and Divisional Vice President of Retail and Franchise Operations. Mr. Benge brings over 20 years of senior leadership and business development experience in both small and large companies, specializing in franchise, retail, and corporate operations. He also holds an MBA and Bachelor of Science in Business Management from California Coast University.
Shawn McIntosh; Senior Vice President – Operations & Education
Shawn McIntosh has served as Senior Vice President – Operations of AFI since November 2022. Mr. McIntosh held the title of COO at Atalian Global Services from 2019 to 2022. He previously served as the Regional Manager at Capital Contractors Inc. from 2016 to 2019.
Lisa Ritenour, CFE; Vice-President – Internal Operations
Mrs. Ritenour has served as AFI's Vice President – Internal Operations since January 2013. She was appointed its Director as of March 2023. Previously, she served as AFI's Director of Financial Systems/Human Resource Manager from September 2012 to January 2013, and
Compliance Banking Officer from January 2010 to September 2012. Mrs. Ritenour has also serves as Vice President of Estrellita, Inc. d/b/a Anago of South Florida (January 2006 – present).
Ana Hernandez; Vice President – Marketing
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, the franchisor's leadership team brings extensive experience in franchising, operations, and business development to support the Anago franchise system. This experience is leveraged to train new subfranchisors, assist in the growth of existing offices, and improve overall system operations. The expertise of key personnel directly contributes to the development and refinement of the Anago franchise model.
Chris Cunius, Vice President of Franchise Development, has over 28 years of experience and 11 years with AFI, assisting Master territories with training and growth in client sales and operations. Juan Catoni, Vice President of Franchise Operations, has over 29 years of experience and 11 years with AFI, assisting subfranchisors in growing their businesses through account/franchise sales management and high-quality operations. Lisa Ritenour, Vice President of Internal Operations, has over 23 years of experience and 15 years with AFI, providing instruction on essential software systems. Adam D. Povlitz, CEO & President, has 18 years of experience and over 15 years with AFI, providing instruction on marketing and management.
Jay Benge, Chief Operating Officer, brings over 20 years of senior leadership and business development experience, specializing in franchise, retail, and corporate operations. Shawn McIntosh, Senior Vice President – Operations & Education, has experience as COO at Atalian Global Services and Regional Manager at Capital Contractors Inc. This diverse background ensures that Anago franchisees benefit from well-rounded support and guidance in various aspects of their business. The collective experience of the leadership team helps Anago adapt to market changes, implement best practices, and provide effective training and support to its franchisees.
In effect, the business experience of Anago's leadership team is a critical asset for the franchise system. It provides a foundation for continuous improvement, effective training, and strategic decision-making, all of which contribute to the success and sustainability of the Anago franchise network. Prospective franchisees can leverage this expertise to navigate the challenges of business ownership and maximize their potential for growth and profitability.