What is the fee for a replacement copy of the Anago Manual if it is lost, stolen, or destroyed?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
rate, to Our continuing reasonable satisfaction: (i) the ability to meet Our reasonable standards and specifications for the items; (ii) possess adequate quality controls and capacity to supply Your needs promptly
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, if the Anago Manual is lost, stolen, or destroyed, a replacement copy will be loaned to the franchisee for a fee of $500. The FDD specifies that a partial loss or failure to update the manual is considered a complete loss, implying that the full replacement fee would apply in such cases.
This fee covers the cost of loaning a replacement manual to the franchisee. It is important to note that the franchisee is responsible for reporting any theft, loss, or destruction of the manual to Anago immediately. Additionally, franchisees are responsible for keeping the manual in a secure area and limiting access to employees with a need to know the information.
For Subfranchisors, the cost to replace a lost, stolen, or destroyed Anago Manual is also $500. This highlights the importance of maintaining the confidentiality and security of the Anago Manual, as franchisees and subfranchisors will incur a significant cost to replace it if it is lost or damaged.