Who determines the service specifications for Anago accounts assigned to a franchisee?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
All Accounts We assign to You or to which you become a party by joinder must be serviced in accordance with the times, frequency of service and cleaning specifications as determined by the Client.
You acknowledge and agree that we or AFI may negotiate contracts with third parties that provide that their products and services will be the only such products or services that are offered by the Anago System. If we notify you that such a contract has been executed, you agree that you will offer only that third party's products or services and will not provide any products or services to Clients that are competitive with that third party's products or services.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, the client determines the service specifications, including the times, frequency of service, and cleaning specifications, for accounts assigned to an Anago franchisee. Anago requires franchisees to service all accounts according to the client's determined specifications.
This means that when a franchisee is assigned an account, they must adhere to the specific requirements set by the client regarding when and how the cleaning services are performed. This could include specific cleaning methods, products, or schedules that the client mandates. It is the franchisee's responsibility to ensure that they understand and meet these requirements to maintain the account.
Anago also retains the right to negotiate contracts with third parties, stipulating that only their products or services are offered within the Anago system. If such a contract exists, franchisees must exclusively use the designated third party's products or services and avoid offering competitive alternatives to clients. This ensures consistency and standardization across the Anago franchise network, while also potentially limiting the franchisee's flexibility in choosing suppliers or service offerings.