When dealing with Anago, are Anago's officers, directors, employees, brokers, and other representatives acting in an individual capacity?

According to Anago's 2025 Franchise Disclosure Document, when a franchisee interacts with Anago's officers, directors, employees, brokers, and other representatives, these individuals are acting in a representative capacity on behalf of Anago, and not in their individual capacities. The agreement specifies that all business dealings stemming from the franchise agreement are strictly between the franchisee and Anago itself. This is designed to protect both the franchisee and Anago by clarifying that Anago is the responsible party, not the individual representatives.

This provision means that franchisees cannot hold individual officers, directors, employees, or brokers personally liable for actions or representations made during the course of the franchise relationship. Any claims or disputes must be directed towards Anago as a corporate entity. This is a common practice in franchising, as it shields the individuals working for the franchisor from personal liability and ensures that the franchisor maintains control over legal and financial responsibilities.

For a prospective Anago franchisee, this clause underscores the importance of carefully reviewing the franchise agreement and understanding that their legal recourse is against the company, not individual representatives. It also highlights the need to conduct thorough due diligence on Anago as a company, assessing its financial stability and reputation, as these factors will be critical in the event of any disputes or issues arising during the franchise term.