What is the current monthly Software Support Fee for Anago?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
The Software Support Fee includes technical support directly relating to the Software, updates and fixes approved by the Franchisor, and installation of approved updates, general computer bulletins.
All network and hardware support are billable at our programmer's current rate per hour if the Subfranchisor uses their services.
The software Support fee is subject to change with a 30-day notice.
- (g) Technical Services, Updates and Enhancements. During the Term, the Franchisor may, from time to time, as it deems necessary make enhancements, improvements, or other changes to the name, user interface, functionality, compatibility, capabilities, performance, efficiency, or quality of the Software and Related Material (collectively, "Updates and Enhancements").
All Updates and Enhancements provided by Franchisor to Subfranchisor will be deemed Software or Related Material, as applicable.
Subfranchisor will install all Updates and Enhancements as soon as practicable after receipt.
Franchisor may from time to time require Subfranchisior to pay a reasonable fee for certain Updates and Enhancements, and Subfranchisior shall be responsible for the costs of postage, insurance and handling.
- (h) Consent to Use of Data.
Subfranchisor agrees that Franchisor and its affiliates may collect and use technical and other information, including but not limited to technical information about Subfranchisor's computer, system and application software and peripherals, that is gathered periodically to facilitate the provision of Software updates, product support and other services to Subfranchisor (if any) related to the Software and to retrieve and collect information and data which Subfranchisor is required to provide to Franchisor under the Subfranchise Agreement.
Franchisor is not restricted in its use of this information.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, the Software Support Fee includes technical support directly related to the software, updates and fixes approved by Anago, and installation of approved updates and general computer bulletins. The FDD states that all network and hardware support are billable at the programmer's current rate per hour if the Subfranchisor uses their services.
This fee covers the ongoing maintenance and improvements to the software systems that Anago subfranchisors use. It is important to note that this fee is subject to change with a 30-day notice, so the franchisee should confirm the current amount with Anago.
Subfranchisors are also responsible for installing all updates and enhancements as soon as practicable after receipt. Anago may also require subfranchisors to pay a reasonable fee for certain updates and enhancements, as well as the costs of postage, insurance, and handling. Subfranchisors also agree that Anago and its affiliates may collect and use technical and other information to facilitate the provision of software updates, product support, and other services related to the software.