What is the cost to replace the Anago Manuals if they are stolen, lost, or destroyed?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
[Item 23: RECEIPTS]
ARTICLE 6 - MANUALS AND OTHER CONFIDENTIAL INFORMATION
Section 6.1 - Confidential Use
Subfranchisor will receive valuable training regarding the operation and maintenance of the Subfranchise Business, Unit Franchise Businesses and Confidential Information which are beyond the present skills, experience and knowledge of Subfranchisor, or any of its owners, principals, managers or employees. The Confidential Information provided by Franchisor in connection with this Agreement constitutes valuable, essential, necessary and indispensable information that Subfranchisor requires and every restriction imposed on Subfranchisor and its principals in this Article 6 constitutes measures necessary to maintain the identity, integrity and reputation of the System. Consequently, Subfranchisor and each of its principals, owners, managers and employees will at all times treat the Anago Manuals and any other Confidential Information as confidential, and will use best efforts to preserve the confidentiality of all Confidential Information. The Anago Manuals will, at all times, be kept in a secure area at Subfranchisor's offices. Subfranchisor will report the theft, loss or destruction of the Anago Manuals, or any portion of the Manuals, immediately to Franchisor. Upon the theft, loss or destruction of the Anago Manuals, a replacement set must be purchased by Subfranchisor from Franchisor at a cost of $500. Moreover, Subfranchisor agrees that designated portions of the Anago Manuals are "trade secrets" held and treated as "trade secrets" by Franchisor. Subfranchisor will strictly limit access to the Anago Manuals to Subfranchisor's employees, to the extent they have a "need to know" in order to perform their jobs. Subfranchisor will not at any time, without Franchisor's written consent, copy, record or otherwise reproduce any part of the Anago Manuals, nor otherwise make the Anago Manuals available to any
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, if the Anago Manuals are stolen, lost, or destroyed, a replacement set must be purchased from Anago by a Subfranchisor at a cost of $500. The Subfranchisor must immediately report the theft, loss, or destruction of the Anago Manuals to Anago. The Anago Manuals should be kept in a secure area at the Subfranchisor's office, and access should be strictly limited to employees who have a 'need to know' in order to perform their jobs.
For a Unit Franchisee, upon the theft, loss, or destruction of the Manual, Anago will loan a replacement copy for a fee. However, the exact fee amount is not specified in section 3.1(r) but is described as a fee.
Both Subfranchisors and Unit Franchisees must treat the Anago Manuals and any other confidential information as confidential and use their best efforts to preserve the confidentiality of all Confidential Information. Subfranchisees cannot emulate, edit, or alter the Anago Manuals in whole or in part. Anago may revise and change the contents of the Anago Manuals and Subfranchisor expressly agrees to comply with each new or changed provision and shall implement and enforce all such modifications.