Are Anago C-Fees refundable?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
oss, transfer or abandonment of an Account cannot be precisely determined due to fluctuating monthly payments, then an average will be taken of the prior months for which You provided services to the additional Account before the time of loss, transfer or abandonment.
- (ix) C-Fee payments are discontinued if the Client cancels the service contract through no fault of yours. C-Fees are non-refundable. However, credits for C-Fee payments will be made if the Client cancels the services contract within 180 days from the date of commencement. Any credit toward additional contract C-Fees is limited to 15% of paid C-Fees calculated for the contract and is at Our sole discretion; provided that You can verify that the contract was canceled through no fault of yours.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, C-Fees are generally non-refundable. However, there are specific circumstances where credits for C-Fee payments may be issued. If a client cancels their service contract within 180 days from the start date through no fault of the franchisee, a credit may be applied.
The credit towards additional contract C-Fees is limited to 15% of the C-Fees already paid for the canceled contract. This credit is also subject to Anago's discretion, and the franchisee must be able to verify that the contract cancellation was not their fault. The difference between the amount paid in C-Fees and the credit given is considered earned by Anago.
No C-Fee credits are given if the franchisee desires to cease servicing the client or if the contract is canceled as a direct result of the Anago Unit Franchise's fault. All C-Fee credits must be requested in writing within 30 days after termination of an Account.