Besides royalties, administration fees, and advertising contributions, what other payments might an Anago franchisee have to make when assuming additional accounts?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
nts that must be transferred from You to another Franchisee will incur the full month's C-Fee.
- (g) Operations Fee. If We elect to procure service to an Account You are currently servicing in order to comply with the Account's requirements or You are unable or unwilling to provide the services, You will be assessed an Operations Fee of $50 plus any labor and materials cost.
- (h) Account Transfer Fees. If a Client gives notice of pending cancellation or requests a transfer due to poor performance on Your part, or poor Client relations, We will assign the Account to another Unit Franchisee or if We have received 3 or more complaints from a Client or
Our Brand Standards Department within any 30-day period concerning Your performance and We elect to transfer the Account, an Account Transfer Fee of $100 will be assessed. If the transferred Account requires additional work to bring the cleanliness up to acceptable standards, You will be given an opportunity to provide labor and materials, at Your expense and You will be assessed an Additional Account Transfer Fee of $50 or a total of $150. If You cannot or elect not to provide labor and materials, We will procure the necessary labor and materials to the Client and deduct the expense from monies due You. If We receive 3 or more complaints during a 30-day period, We may, at Our sole discretion, transfer the Account and assess an Account Transfer Fee of $100. If inspections by Our Brand Standards Department show a continued lack of proper service and/or poor quality of service, then We have the right to transfer the Account without notice and assess a $100 Account Transfer Fee. All other transfers will be assessed a $50 Account Transfer Fee.
- (i) Standards Enforcement Fee. If, regardless of discovery through a Client complaint or an Brand Standards Department inspection, a lack of performance is found, We will notify You immediately and You will have 2 hours to respond to the complaint. If We are unable to make contact with You and Our Brand Standards Department must respond to the complaint, a Standards Enforcement Fee of $50 will also be assessed to You. If a complaint is made known to You by Our Brand Standards Department and You fail to correct the deficiency to Our or the Client's satisfaction on or before Your next contractually scheduled visit, Our
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, franchisees may incur several other fees related to account management and performance. If a client cancels or requests a transfer due to the franchisee's poor performance or client relations, Anago may assign the account to another franchisee and assess an Account Transfer Fee of $100. If the transferred account needs extra work to meet cleanliness standards, the franchisee has the option to provide the labor and materials at their own expense, and they will be assessed an Additional Account Transfer Fee of $50, totaling $150. If the franchisee cannot or chooses not to provide the necessary labor and materials, Anago will arrange for the work and deduct the expense from the franchisee's earnings.
If Anago receives three or more complaints from a client or its Brand Standards Department within a 30-day period regarding a franchisee's performance, Anago may transfer the account and charge a $100 Account Transfer Fee. Furthermore, if inspections by the Brand Standards Department reveal a continued lack of proper service or poor quality, Anago can transfer the account without notice and impose a $100 Account Transfer Fee. All other account transfers result in a $50 Account Transfer Fee.
Additionally, if a performance issue is identified through a client complaint or a Brand Standards Department inspection, the franchisee has two hours to respond. If Anago cannot reach the franchisee and the Brand Standards Department addresses the complaint, a Standards Enforcement Fee of $50 is assessed. If the franchisee fails to correct the deficiency to Anago's or the client's satisfaction by the next scheduled visit, the Brand Standards Department will correct it, and the franchisee will be responsible for all associated costs. A Handling Fee of $100 is charged for each client payment that the franchisee fails to forward to Anago's regional office for processing.