Is the Administration Fee for an Anago franchise refundable?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
C-Fees are non-refundable.
However, credits for C-Fee payments will be made if the Client cancels the services contract within 180 days from the date of commencement.
Any credit toward additional contract C-Fees is limited to 15% of paid C-Fees calculated for the contract and is at Our sole discretion; provided that You can verify that the contract was canceled through no fault of yours.
The difference between the amount You have paid in C-Fees and the amount of credit given will be deemed earned by Us.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, the C-Fees associated with securing client contracts are generally non-refundable. However, there are specific circumstances where credits may be applied to future C-Fee payments.
Specifically, if a client cancels their service contract within 180 days of the start date through no fault of the franchisee, Anago may issue a credit. This credit is limited to 15% of the C-Fees already paid for that contract, and the issuance of the credit is at Anago's sole discretion. The difference between the amount the franchisee paid in C-Fees and the credit given is considered earned by Anago.
This policy means that while the initial C-Fee payment is non-refundable, franchisees have a chance to recoup a portion of the fee if a contract is quickly canceled due to reasons beyond their control. However, the 85% of the C-Fee is retained by Anago, and the 15% credit is not guaranteed. This arrangement incentivizes franchisees to maintain good service and client relationships to avoid early cancellations, while also acknowledging that cancellations can sometimes occur despite the franchisee's best efforts.