According to Exhibit 1, what program must an Anago franchisee complete?
Anago Franchise · 2025 FDDAnswer from 2025 FDD Document
- (a) Offering Period of Initial Business. We will offer to You Accounts generating Gross Monthly Billing under the Program You select in Subsection 3.1(a) within the time period described, after the conditions described below have been satisfied. These Accounts will not be offered nor will the Initial Offering Period begin until You have satisfied the following conditions:
- (i) You have successfully completed the Anago Orientation Program having obtained an 85% or better on the business operations examination.
SECTION 2.2 ANAGO ORIENTATION PROGRAM.
We will provide the Anago Orientation Program for You (or one of your owners, if you are a legal entity) and two other individuals designated by You within 30 days of the Agreement Date. One of the individuals who attends the Anago Orientation Program must personally guaranty Your obligations under this Agreement if You are a legal entity. The Anago Orientation Program consists of 7 classroom sessions and 3 on-site sessions at one of Our existing Account buildings. Each classroom and on-site session is a maximum of 8 hours. The Anago Orientation Program covers the following items: general office cleaning, restroom cleaning, floor maintenance, customer relations, and contract sales. The Orientation is provided by the use of video films, lectures and "hands-on" applications by Our experienced staff. Your employees may attend certain sessions of the Anago Orientation Program as We designate. There is no additional fee for Initial Orientation. You are responsible for any expenses incurred by You and Your employees in attending the Initial Orientation, including costs of transportation, lodging, meals and any wages paid to your employees.
- (j) Continuing Education. In order to maintain the highest standards and goodwill for the Anago System, the Proprietary Marks and Franchisees We may provide additional training programs, seminars or continuing education classes at Our principal business facility. If any continuing education is recommended for You by the Regional Office because You have received an unusually high number of complaints from Clients, We may suspend all further business offerings to You until We are satisfied that the deficiencies have been corrected.
- (k) Corrective Measures. If You fail the Anago Orientation Program, You must attend corrective measures classes in the areas the Orientation Officer feels are necessary for You to successfully complete the Anago Orientation Program.
Source: Item 23 — RECEIPTS (FDD pages 62–298)
What This Means (2025 FDD)
According to Anago's 2025 Franchise Disclosure Document, Exhibit 1 is an acknowledgment of receipt for the disclosure document itself. It is not a program that the franchisee must complete. However, to be offered accounts generating Gross Monthly Billing, a new Anago franchisee must successfully complete the Anago Orientation Program with a score of 85% or better on the business operations examination.
The Anago Orientation Program consists of 7 classroom sessions and 3 on-site sessions at one of Anago's existing Account buildings. Each session is a maximum of 8 hours. The program covers general office cleaning, restroom cleaning, floor maintenance, customer relations, and contract sales. The orientation uses video films, lectures, and hands-on applications by experienced staff.
One of the owners (if the franchisee is a legal entity) and two other individuals designated by the franchisee must attend the Anago Orientation Program within 30 days of the Agreement Date. One of the individuals who attends the Anago Orientation Program must personally guaranty the franchisee's obligations under the Franchise Agreement if the franchisee is a legal entity. There is no additional fee for the initial orientation, but the franchisee is responsible for all expenses incurred while attending the orientation, including transportation, lodging, meals, and wages paid to employees.
If a franchisee receives an unusually high number of complaints from clients, Anago may require additional training programs, seminars, or continuing education classes. If the franchisee fails the Anago Orientation Program, they must attend corrective measures classes in the areas the Orientation Officer feels are necessary to successfully complete the Anago Orientation Program.