How does Amorino use mystery shopper reports?
Amorino Franchise · 2025 FDDAnswer from 2025 FDD Document
- (2) Amorino also inspects all stores as often as monthly by using mystery shoppers posing as normal customers.
Such mystery shoppers take notes on every aspect of their experience and provide reports to Amorino.
Amorino uses such reports to maintain the quality of the System and to help determine your ongoing compliance with this Agreement.
At its discretion, Amorino may also use such reports to determine if your Store is eligible to receive discounts on products you are required to purchase from Amorino's Affiliates.
Source: Item 22 — CONTRACTS (FDD pages 80–81)
What This Means (2025 FDD)
According to Amorino's 2025 Franchise Disclosure Document, Amorino inspects all stores as often as monthly using mystery shoppers. These shoppers pose as regular customers, meticulously documenting their experiences and providing detailed reports to Amorino.
Amorino uses these reports to maintain the quality of the Amorino system and to assess a franchisee's ongoing compliance with the franchise agreement. This means that franchisees must consistently adhere to Amorino's standards in all aspects of their business operations, from product quality to customer service.
Furthermore, Amorino may use these reports to determine if a store qualifies for discounts on products that franchisees are required to purchase from Amorino's affiliates. This creates an incentive for franchisees to maintain high standards, as positive mystery shopper reports could lead to cost savings. The use of mystery shoppers is a common practice in the franchise industry to ensure brand consistency and quality control across all locations.