Does Amorino provide a manual to franchisees?
Amorino Franchise · 2025 FDDAnswer from 2025 FDD Document
B. Manual
- (1) Amorino will grant you online access to the then-current operations knowhow manual (the "Manual"), which contains standards, methods, policies, procedures, systems, forms, and other Confidential Information (as defined below) for you to implement and comply with in the operation of the Store.
- (2) The Manual can come in different forms and shapes such as, but not limited to, a paper binder, a tablet application (ex. Padlet), on-line website (AmorinoNow).
- (3) The franchisee is granted access to the manual for the duration of the agreement and remains the franchisor's exclusive property. The franchisee undertakes to respect the confidential nature of this manual. Amorino shall have the absolute right to make additions, deletions, modifications and updates to the Manual from time to time. The term "Manual" shall include the Manual as modified and amended in accordance with this Agreement.
- (4) You shall operate the Store in strict adherence to all of the provisions of the Manual as then in effect.
Source: Item 22 — CONTRACTS (FDD pages 80–81)
What This Means (2025 FDD)
According to the 2025 Amorino FDD, Amorino grants franchisees online access to its operations know-how manual, referred to as the "Manual." This manual contains standards, methods, policies, procedures, systems, forms, and other confidential information that franchisees must implement and comply with when operating their store. The manual is accessible for the duration of the franchise agreement and remains Amorino's exclusive property. Franchisees are obligated to maintain the confidentiality of the manual. Amorino retains the right to make additions, deletions, modifications, and updates to the Manual as it deems necessary. The term "Manual" includes any modifications and amendments made to it. Franchisees must operate their stores in strict adherence to all provisions of the Manual as currently in effect.
The Amorino manual can be presented in various formats, including a paper binder, a tablet application like Padlet, or an online website such as AmorinoNow. This flexibility allows franchisees to access the information in a way that best suits their operational needs. The table of contents for the online operations manual includes sections on product presentation (10 pages), presentation of the operations department (8 pages), preparation of all products (20 pages), in-store health and hygiene standards (9 pages), store management and organization (8 pages), transmission of know-how (7 pages), and store opening and closing procedures (8 pages).
Additionally, the design and layout guidelines section of the manual covers suppliers and technical references (38 pages), corporate design charts (100 pages), maintenance (9 pages), and organization (22 pages), totaling 239 pages. This comprehensive manual ensures that franchisees have access to all the necessary information to operate their Amorino store according to the franchisor's standards and procedures.