Is Amorino obligated to maintain specific standards for the System's quality, appearance, and professionalism?

According to Amorino's 2025 Franchise Disclosure Document, Amorino is obligated to maintain high standards of quality, appearance, and professionalism for its franchise system. Specifically, Amorino will provide franchisees with a set of specifications to utilize the Amorino system in the operation of their stores. Amorino commits to using commercially reasonable efforts to uphold these standards.

To ensure these standards are met, Amorino conducts quality assurance inspections, which may be announced or unannounced, during regular business hours. These inspections allow Amorino to evaluate the premises, personnel, products, and services to confirm compliance with the Amorino system and the franchise agreement. As part of these evaluations, franchisees must provide samples of ingredients, products, and supplies for quality assurance testing.

Additionally, Amorino uses mystery shoppers who pose as regular customers to inspect stores, often on a monthly basis. These shoppers provide reports to Amorino, which are used to maintain the quality of the system and assess a franchisee's compliance with the franchise agreement. These reports may also determine if a store is eligible for discounts on products purchased from Amorino's affiliates.

Franchisees must also maintain their stores in a clean and orderly condition, adhering to Amorino's standards for repairs, replacements, and alterations. This includes periodic repainting and replacing obsolete items as directed by Amorino. Franchisees are also required to ensure their employees maintain good customer relations, provide competent service, and meet the minimum standards established by Amorino, including wearing designated uniforms and maintaining a neat appearance.