What do Amorino mystery shoppers take notes on?
Amorino Franchise · 2025 FDDAnswer from 2025 FDD Document
- (2) Amorino also inspects all stores as often as monthly by using mystery shoppers posing as normal customers.
Such mystery shoppers take notes on every aspect of their experience and provide reports to Amorino.
Amorino uses such reports to maintain the quality of the System and to help determine your ongoing compliance with this Agreement.
At its discretion, Amorino may also use such reports to determine if your Store is eligible to receive discounts on products you are required to purchase from Amorino's Affiliates.
Source: Item 22 — CONTRACTS (FDD pages 80–81)
What This Means (2025 FDD)
According to Amorino's 2025 Franchise Disclosure Document, Amorino uses mystery shoppers to evaluate store performance. These shoppers, posing as regular customers, meticulously document their experiences.
The mystery shoppers take notes on every aspect of their experience at the Amorino store. These observations are then compiled into reports that Amorino uses to maintain the quality of the System.
Amorino uses these reports to ensure franchisees comply with the franchise agreement. Additionally, Amorino may use these reports to determine if a store qualifies for discounts on products franchisees are required to purchase from Amorino's affiliates. This creates an incentive for franchisees to maintain high standards and adhere to the System's guidelines, as it can directly impact their eligibility for cost savings.