Can Amorino conduct unannounced quality assurance inspections at an Amorino store?
Amorino Franchise · 2025 FDDAnswer from 2025 FDD Document
n the Manual or in other written directives.
- I. Quality Assurance Inspections; Testing.
- (1) Amorino shall have the right to enter upon the Store premises during regular business hours to make quality assurance inspections. Such inspections may be announced or unannounced. Amorino may inspect the premises, evaluate personnel, products and services as it deems advisable to maintain the quality of the System and to confirm that the Store is in compliance with the System and this Agreement. As part of any such evaluation, you shall allow Amorino to obtain samples of ingredients, products and supplies, without charge, to test for quality assurance purposes.
- (2) Amorino also inspects all stores as often as monthly by using mystery shoppers posing as normal customers. Such mystery shoppers take notes on every aspect of their experience and provide reports to Amorino.
Source: Item 22 — CONTRACTS (FDD pages 80–81)
What This Means (2025 FDD)
According to Amorino's 2025 Franchise Disclosure Document, Amorino has the right to conduct both announced and unannounced quality assurance inspections at an Amorino store. These inspections allow Amorino to assess the premises, personnel, products, and services to ensure compliance with the Amorino system standards and the franchise agreement.
During these inspections, Amorino may collect samples of ingredients, products, and supplies without charge to test their quality. Additionally, Amorino utilizes mystery shoppers who pose as regular customers to evaluate the store experience and provide reports. These reports help Amorino maintain system quality and determine a franchisee's compliance with the agreement.
Furthermore, Amorino retains the right to enter the premises, either with or without prior notice, to perform quality assurance inspections, implement necessary modifications to protect the system and proprietary marks, address any defaults under the agreement or lease, and ensure adherence to all obligations outlined in the franchise agreement. This comprehensive inspection process enables Amorino to uphold its brand standards and protect its interests while ensuring franchisees meet the required operational and quality benchmarks.